📦 Shipping Policy

At DK Secrets, we strive to deliver your authentic Victoria's Secret products as quickly and safely as possible.

Delivery Areas

We deliver to all major cities in Kenya: Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, and more. For remote areas, delivery may take 1–2 extra days.

Delivery Times

• Nairobi: 1–2 business days
• Other major cities: 2–4 business days
• Remote areas: 3–6 business days

Shipping Costs

• Orders over KSh 5,000 → FREE delivery
• Orders below KSh 5,000 → Flat rate KSh 350

Order Processing

Orders are processed within 24 hours (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order ships.

🔄 Returns & Refunds

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return policy.

Return Window

You may return unopened, unused products within 7 days of delivery.

Conditions

• Products must be in original packaging, sealed and unused.
• Fragrance mists and lotions cannot be returned if the seal is broken (for hygiene reasons).
• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refund Process

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method (M-Pesa, card, or bank transfer).

Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us immediately at hello@dksecrets.co.ke or WhatsApp 0710346425. We will arrange a replacement or full refund at no extra cost.

🔒 Privacy Policy

DK Secrets respects your privacy and is committed to protecting your personal information.

Information We Collect

• Name, email address, phone number, and shipping address (when you place an order).
• Payment information (processed securely via M-Pesa, Visa, or Mastercard – we do not store full card details).
• Email address when you subscribe to our newsletter.

How We Use Your Information

• To process and deliver your orders.
• To communicate order updates and customer service.
• To send promotional emails (only if you opted in). You can unsubscribe anytime.

Data Security

We use industry-standard encryption (SSL) to protect your data. We do not sell or share your personal information with third parties except as necessary to fulfill orders (e.g., courier services).

Your Rights

You may request access to, correction, or deletion of your personal data by contacting us at hello@dksecrets.co.ke.

📜 Terms of Service

By using our website and placing an order, you agree to the following terms.

Product Authenticity

All products sold by DK Secrets are 100% authentic Victoria's Secret sourced from authorized distributors. We do not sell counterfeit or imitation products.

Pricing & Availability

Prices are listed in Kenya Shillings (KSh) and include VAT where applicable. We reserve the right to change prices or discontinue products without notice. In case of pricing error, we will contact you before processing the order.

Order Acceptance

After placing an order, you will receive an email confirmation. We reserve the right to cancel any order due to stock unavailability or suspected fraud.

Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be resolved in Nairobi, Kenya.

Changes to Terms

We may update these terms from time to time. The latest version will always be posted on this page.